ITIL 4 & ITSM

Course Description

This course introduces the ITIL 4 framework, the world’s most widely recognized approach to IT service management. Learners will explore the core principles, practices, and value-driven approach of ITIL 4, gaining a clear understanding of how modern IT service management aligns with business needs and drives digital transformation.

By the end of the course, participants will be able to describe the ITIL 4 service value system, understand key practices, and recognize how ITIL supports collaboration, agility, and continuous improvement within organizations. This course is ideal for IT professionals, managers, and anyone seeking to improve service delivery and customer satisfaction.

Key Learning Outcomes:

• Understand the purpose and benefits of ITIL 4

• Learn the ITIL 4 service value system and guiding principles

• Explore common practices that support efficient IT service management

• Recognize how ITIL 4 aligns IT services with business value